Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Neolen Service Private Limited ("Make Me Fit," "we," "us," or "our") regarding your use of our mobile application, website, and related services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must not use our Services.

2. Description of Services

2.1 Platform Overview

Make Me Fit provides an AI-powered chronic care platform that combines modern medical insights with traditional Ayurvedic wisdom to offer:

• Personalized health assessments and risk predictions
• AI-driven health insights and recommendations
• Ayurvedic lifestyle and herbal guidance
• Health tracking and monitoring tools
• Connection with healthcare providers in our network
• Educational content and wellness resources

2.2 Service Availability

Our Services are primarily designed for users in India. We may not be available in all geographic locations and reserve the right to restrict access based on local laws and regulations.

2.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice. We will not be liable for any such modifications, suspension, or discontinuation.

3. Medical Disclaimer

3.1 Not Medical Advice or Device

Make Me Fit is NOT a medical device and is not intended for medical use. The information provided through our Services is for educational and informational purposes only and does not constitute medical advice, diagnosis, or treatment. Our AI-generated insights and Ayurvedic recommendations should not replace professional medical consultation.

This app is designed for general fitness and wellness purposes only. It is not intended to diagnose, treat, cure, or prevent any disease or medical condition.

3.2 Emergency Situations

In case of medical emergencies, immediately contact your local emergency services (dial 108 in India) or visit the nearest hospital. Do not rely on our Services for emergency medical situations. This app is not designed for emergency use.

3.3 Age Restrictions

This app is intended for users 18 years and older. Users under 18 years of age may only use this app with explicit parental consent and under parental supervision. Parents are responsible for monitoring their child's use of the app.

3.4 Healthcare Provider Relationship

• Always consult with qualified healthcare professionals before making health decisions
• Our Services do not create a doctor-patient relationship
• Continue all prescribed medications unless advised otherwise by your doctor
• Inform your healthcare provider about any recommendations you receive from our platform
• This app does not replace regular medical check-ups or professional healthcare

3.5 Geographic Limitations

Our Services are primarily designed for users in India and comply with Indian healthcare regulations. Users in other countries use the app at their own risk and must ensure compliance with local healthcare laws.

3.6 Accuracy of Information

While we strive for accuracy, we make no warranties about the completeness, reliability, or accuracy of health information provided. You are responsible for verifying any health information with qualified medical professionals.

4. User Responsibilities

4.1 Accurate Information

• Provide truthful, accurate, and complete health information
• Update your health profile regularly
• Report any significant health changes promptly
• Use your real identity and contact information

4.2 Appropriate Use

• Use Services only for lawful purposes
• Follow all applicable local, state, and federal laws
• Respect the rights and privacy of other users
• Not interfere with or disrupt our Services

4.3 Account Security

• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized access
• Use strong passwords and enable two-factor authentication
• You are responsible for all activities under your account

5. Account Terms

5.1 Account Creation

• You must be at least 18 years old to create an account independently
• Users under 18 require explicit parental consent and ongoing supervision
• One account per person; shared accounts are not permitted
• You must provide valid, accurate contact information
• You are responsible for maintaining the security of your account credentials

5.2 Data Accuracy and Consent

• You must provide accurate and truthful health information
• You consent to the collection and processing of your health data as described in our Privacy Policy
• You may withdraw consent at any time by deleting your account
• You understand that inaccurate health information may affect the quality of recommendations

5.3 Account Suspension

We may suspend or terminate your account if you:

• Violate these Terms or our Privacy Policy
• Provide false or misleading information
• Engage in fraudulent or harmful activities
• Fail to pay applicable fees
• Use the app for prohibited purposes as outlined in Section 8

6. Fees and Payments

6.1 Free Services

Basic app features and AI health insights are provided free of charge. We reserve the right to introduce premium features with associated fees in the future.

6.2 Premium Services

Some advanced features, clinic consultations, and specialized services may require payment. All fees will be clearly disclosed before purchase.

6.3 Payment Terms

• All fees are in Indian Rupees (INR) unless otherwise specified
• Payments are processed through secure third-party payment providers
• Refunds are subject to our refund policy
• Failed payments may result in service suspension

7. Intellectual Property Rights

7.1 Our Rights

All content, features, and functionality of our Services, including but not limited to text, graphics, logos, software, and AI algorithms, are owned by Make Me Fit and protected by copyright, trademark, and other intellectual property laws.

7.2 Your Rights

• You retain ownership of your personal health data
• You grant us a license to use your data to provide Services
• You may export your data at any time
• You cannot sell, transfer, or sublicense our content

7.3 Trademarks

"Make Me Fit" and our logos are trademarks of Neolen Service Private Limited. You may not use our trademarks without our written permission.

8. Prohibited Uses

You agree not to use our Services to:

8.1 Medical and Health-Related Prohibitions

• Provide medical advice or practice medicine without proper licensing
• Use the app for medical diagnosis, treatment, or emergency medical situations
• Upload false, misleading, or harmful health information
• Use the app as a substitute for professional medical care
• Share your health data with unauthorized third parties

8.2 Data and Privacy Prohibitions

• Sell, transfer, or commercially exploit your health data
• Use health data for advertising or marketing purposes without consent
• Share health data with data brokers or advertising platforms
• Use health data to determine creditworthiness or for lending

8.3 General Prohibitions

• Attempt to reverse engineer or hack our systems
• Spam, harass, or abuse other users or our staff
• Violate any applicable laws or regulations
• Infringe on the rights of others
• Distribute malware or harmful code
• Use automated systems to access our Services inappropriately
• Create multiple accounts or share accounts with others

9. Limitation of Liability

9.1 Disclaimer of Warranties

Our Services are provided "as is" and "as available" without any warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

9.2 Limitation of Damages

To the maximum extent permitted by law, Make Me Fit shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses.

9.3 Maximum Liability

Our total liability to you for any claims related to our Services shall not exceed the amount you paid to us in the 12 months preceding the claim, or ₹10,000, whichever is less.

10. Termination

10.1 Termination by You

You may terminate your account at any time by following the account deletion process in our app or contacting our support team.

10.2 Termination by Us

We may terminate or suspend your account immediately, without prior notice, if you breach these Terms or for any other reason at our sole discretion.

10.3 Effect of Termination

• Your right to use our Services will cease immediately
• We may delete your account and data (subject to legal requirements)
• You may request data export before termination
• Certain provisions of these Terms will survive termination

11. Governing Law and Jurisdiction

11.1 Applicable Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

11.2 Jurisdiction

Any disputes arising from these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka, India.

11.3 Dispute Resolution

• We encourage informal resolution of disputes through direct communication
• Formal disputes may be subject to arbitration under Indian Arbitration Act
• Class action lawsuits are waived to the extent permitted by law

12. Contact Information

For questions about these Terms and Conditions, please contact us: